Privacy Policy
What is Collected
Jaydon's Driving School collects your personal information when you use the website and communicate by email or phone. This information can include your name, contact information,
phone numbers and payment information.
We may also collect non-personal information such as usage as your IP address, browser
version, operating system which may be released in anonymous form such as a report
publishing our website usage trends.
Any credit card details are processed securely in a PCI compliant payment gateway using a secure HTTPS internet connection.
Like most websites, Jaydon's Driving School uses cookies to store a user's website preferences.
If you do not wish to have cookies placed on your computer, you should set your browser
to refuse cookies before using our website, with the drawback that certain features will not function properly without
the aid of cookies.
How it is used
The personal information that is collected to provide is for billing, identification,
authentication, service improvement, research and website development.
Jaydon's Driving School will not share your personal information to anyone except to provide the requested services, develop our products, protect our rights, assist
with a lawful investigation, comply with the law, or to contact you.
Some third party service providers such as website hosts, payment service providers
and backup service providers may have access to personal information held by us
that a) need to know that information in order to process it on behalf of Jaydon's Driving School or to provide services available at the Jaydon's Driving School website and b) have agreed not to disclose it to others.
Aggregated non-personal data is collected by Jaydon's Driving School may be shared with third
parties in order to improve the Jaydon's Driving School website.
Privacy & Confidentiality Policy
Purpose
Jaydon's Driving School is committed to protecting the privacy and confidentiality of our learners, customers, employees, contractors and business information.
We recognise the importance of maintaining trust and ensuring that all personal information is handled responsibly, securely and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection of Personal Information
To provide our driving instruction services, we may collect information including:
- Full name
- Date of birth
- Contact details (phone number, email and address)
- Driver licence details
- Emergency contact information
- Lesson history and instructor notes
- Payment and billing information
- Information provided through our website or online booking system
We only collect information that is necessary to deliver our services and meet legal obligations.
How Your Information Is Used
Your information may be used to:
- Schedule and manage driving lessons
- Verify your licence eligibility
- Contact you regarding bookings
- Process payments and issue invoices
- Maintain learner progress records
- Meet legal and regulatory requirements
- Improve our customer service
We will never sell your personal information to third parties.
Confidentiality
All employees, contractors and instructors of Jaydon's Driving School are required to maintain strict confidentiality regarding customer information.
Confidential information includes, but is not limited to:
· Customer records
· Driver licence information
· Contact details
· Lesson notes and progress records
· Financial and payment information
· Employee records
· Business documents
· Computer systems, passwords and electronic records
Confidential information must not be disclosed to anyone unless:
- the customer has given consent;
- disclosure is required by law; or
- disclosure is necessary to provide our services.
Misuse of Information
Employees and contractors must not:
- access customer information unless required for their role;
- disclose confidential information without authorisation;
- use customer information for personal benefit;
- share passwords or login credentials;
- remove confidential documents without approval; or
- use information obtained through Jaydon's Driving School for any unauthorised purpose.
Breaches of confidentiality may result in disciplinary action and, where appropriate, termination of employment or engagement.
Storage and Security
Jaydon's Driving School takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information is stored securely through:
- password-protected computer systems;
- secure online booking software;
- locked filing cabinets (where applicable); and
- restricted staff access.
Only authorised personnel may access customer information.
Website & Online Bookings
When you use our website or online booking system, we may collect information necessary to process your enquiry or booking.
Our website may also collect anonymous website usage information through cookies or analytics to help improve our services.
Photography & Social Media
Jaydon's Driving School will never publish photographs, videos or testimonials of learners without obtaining their prior consent.
Employees and contractors must not post or discuss customer information on social media or with members of the public.
Release of Information
Personal information will only be released:
- with the customer's consent;
- where required by law;
- to authorised government agencies; or
- where necessary to protect the safety of an individual.
Staff Responsibilities
All employees and contractors must:
- maintain confidentiality during and after their employment;
- protect passwords and electronic systems;
- securely store documents and records;
- immediately report any suspected privacy breach; and
- sign a Confidentiality Agreement upon commencement.
Upon leaving Jaydon's Driving School, all company property, documents, passwords, keys and electronic records must be returned and remain the property of Jaydon's Driving School.
Access to Personal Information
Customers may request access to, or correction of, their personal information by contacting Jaydon's Driving School.
We will respond to requests in accordance with the Privacy Act 1988 (Cth).
Contact Us
If you have any questions about this Privacy & Confidentiality Policy or how your personal information is handled, please contact us
Social Media
Jaydon's Driving School may tag you in a photo on Social Media or include your Facebook profile photo if you leave a testimonial. You can request for photo to not be displayed or shared.
Business Transfers
If Jaydon's Driving School was acquired, or in the unlikely event that it goes out of business
or enters bankruptcy, user information would be one of the assets that is transferred
or acquired by a third party. You acknowledge that such transfers may occur, and
that any acquirer of Jaydon's Driving School may continue to use your personal information
as set forth in this policy.
Privacy Policy Changes
Although most changes are likely to be minor, Jaydon's Driving School may change its Privacy
Policy from time to time, and at Jaydon's Driving School sole discretion. We encourage users
to frequently check this page for any changes to its Privacy Policy. Your continued
use of this site after any change in this Privacy Policy will constitute your acceptance
of such change.
Questions or complaints
Your privacy is taken seriously. You can contact Jaydon's Driving School anytime at
hello@jaydonsdrivingschool.com.au
with any questions or complaints regarding how your personal information is handled.